TECK SYSTEM SOFT
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Automatic management of SLAs with Zoho DeskMonitorPack Guard & Snmp work with Zoho Desk free version, so you can set up a completely free incident management solution. If you want criticality levels of your tickets to be dynamically managed in Zoho Desk based on the subject of the MonitorPack alerts, you will need to evolve to the enterprise version so that you can configure the automatic workflow management of your Zoho Desk tickets as shown below. 
IT Help Desk 
IT Help Desk Open your Zoho Desk web interface, click on configuration and select workflow. 
IT Help Desk Click create a rule. 
IT Help Desk n step 1, create a new workflow and press next. 
IT Help Desk In step 2, select Create and Next. 
IT Help Desk In step 3, choose the "Object" criterion, the "contains" condition, then add Critical as a filter, and then click Next. 
IT Help Desk In step 4, in the drop-down menu all actions, select field updates and click +. 
IT Help Desk Still in step 4, select Existing on the Field Update line. 
IT Help Desk In the Associate Assignment Values window, select Create a new "field update". 
IT Help Desk In the window create an assignment value, set "Critical" as a value in the Assignment Value Name field, choose Priority as fields in the assignment value, and High in the value field then save. 
IT Help Desk You have just created an assignment value, create a rule for Warning & Low and repeat steps 1-4 for each rule. 
IT Help Desk List of rules once created. 
IT Help Desk Examples of tickets with different severities. |
