Discovery 100, 250 or 500, gives you access to the other Guard & SNMP modules of the Monitorpack suite,
so you have a complete ecosystem of IT supervision and maintenance. Alerts, alarms or
unlimited devices, control everything you can reach from the Monitorpack Guard machine.
Support provided with a guaranteed 48-hour response time during business days.
$ 150
/month
$ 1490
($ 124/month)
A single Monitorpack Discovery license gives you access to the other Monitorpack Guard & Monitorpack SNMP modules excluding the Network
Discovery version (# NDO).
# REF
Information
Description
Price
Subscription
Subscription
Premium Service Offering
The offer is based on the implementation, initial configuration, training, reporting, maintenance of the solution as well as its technical support,
Monitorpack offers monthly or annual subscriptions that include these services, with an option for additional services
depending on the size of the supervised infrastructure.
Simplicity - By centralizing implementation, training and integration in an annual subscription, we allow you to better manage your
IT budget without unforeseen costs. Adaptability - A subscription model allows you to adjust the offer according to the growing needs of the company, whether
in terms of supervised equipment or complexity of the infrastructure. Focus on supervision and integration - Monitorpack focuses
on supervision and positions itself as a facilitator for the integration of your ITSM tools. Contact us for an estimate, we adapt to your
specific context, we also refer you to our solution partners.
Description: An initial audit phase to understand the client's infrastructure and define the monitoring objectives
(e.g. monitoring an Active Directory forest, SQL servers, messaging systems, etc.).
Objective: Identify critical systems, define key performance indicators (KPIs), and establish an appropriate monitoring plan.
Included: Detailed technical analysis, recommendations on KPIs specific to monitor.
Description: Installation and configuration of Monitorpack on the client's infrastructure, including the definition of relevant KPIs for
each system (Active Directory, SQL Server, business applications, etc.).
Objective: Ensure that Monitorpack effectively monitors all critical components of the infrastructure and generates accurate and self-qualified alerts in the event of an anomaly.
Included: Implementation of supervision rules, creation of personalized alerts, configuration of application maps to visualize the overall health status.
Description: Configuration of automatic ticket generation mechanisms (with precise classification of severity levels) in
the client's existing tools (e.g. integration with ServiceNow, Jira, or other ITSM systems).
Objective: Facilitate the automation of incident management, by directly sending tickets to internal teams via the
incident management system of the company.
Included: Configuration of integration connectors with ITSM solutions, definition of escalation and prioritization rules.
Description: Dedicated training for the client's IT teams, to ensure full mastery of the Monitorpack tool and optimal use of the supervision and integration.
Objective: Ensure that internal teams know how to use Monitorpack to monitor, diagnose and generate reports on supervised systems.
Included: On-site or remote training, detailed documentation, and access to educational materials (tutorials, videos).
Description: Specialized technical support for any questions or assistance regarding configuration, alerts or integrations.
This support only covers aspects related to Monitorpack and its monitoring features, not the management of incidents themselves.
Objective: To ensure that Monitorpack continues to function optimally, making adjustments or corrections if necessary.
Included: Support by email, phone or chat during business hours, with quick responses to ensure continuity of service.
Description: Installing software updates and periodically reviewing monitoring rules to ensure that Monitorpack continues
to meet the customer's needs as the infrastructure evolves.
Objective: Ensure that Monitorpack remains up-to-date and performant with the latest features.
Included: Regular updates, monitoring rule verification, minor adjustments based on infrastructure evolution.
Level
Information
Description
Subscription
Amount
Standard
SME Offer
Installation & configuration package
Contact us
Target: Small and medium businesses with up to 50 monitored instances (servers/applications).
Included: Installation, initial configuration, basic training, integration with a helpdesk tool, limited support during business hours.
Advanced
Enterprise Offer
Installation & configuration package.
Contact us
Target: Mid-sized or large companies with up to 500 monitored instances.
Included: Standard level + Advanced installation, custom monitoring configuration, integration with multiple ITSM systems, extended technical support and periodic audits.
Expertise
Customized offer
Installation & configuration package.
Contact us
Target: Large companies with complex infrastructures, specific integration needs, and monitoring of a large number of critical applications or systems.
Included: Standard level, Advanced level + Extended monitoring, personalized integration, advanced training, and periodic monitoring with review of KPIs and monitoring rules.
Azure offer (Infrastructure as a Service)
AZP
1 license
Azure SaaS - Azure dedicated infrastructure
$ 690 /month
Dedicated SQL server instance whithin isolated Azure resource group,
Backup and restore of database 12 months and 4 weeks retentions,
Unlimited read/write and IP firewall administration,
Microsoft Defender antivirus for SQL servers.
Update and maintenance of about 100 permanent reports,
Azure account in monitorpack.com tenant with one PowerBI Pro licence included in your subscription,
Power automate license included to run perpetual stored procedures,
Hyperscale level of Azure service with 2 vcores,
Redondance is RA-GRS Azure (copies your data synchronously three times within a single physical location)
Administration & support is provided with a guaranteed 48h response time during business days (monday to friday) with a normal priority in the support queue
# REF
Information
Description
Price
Subscription
Subscription
INS
Quick Start
Installation & configuration package.
$ 190
We provide a service, carried out remotely by Monitorpack engineers or one of their equivalents
in order to install and configure the solution, transmit basic information for handling and creation of the first
alerts.
For security, insurance and liability reasons, Monitorpack engineers never intervene directly on
customer infrastructures and never take direct control, they are there for guidance, training and advice only.
Installation of the three modules,
Integration of the license,
Verification of prerequisites,
Procedure for creating the GPO or prerequisites in a workgroup or DMZ,
Training on setting up probes.
Creation of an email alert
Integration into the client's ITSM.
The SQL server & reports deployment part is not included in this service.
ID
Products & services
Description
Details
Services
SP1
Remote service
Remote services by our engineers or partners.
1 consultant day
SP2
Prestation sur site
On-site services by our engineers or partners.
1 consultant day
All our sales are inclusive of tax. European companies with a valid VAT number will be exempt from VAT. Non-European companies will purchase directly tax-free.
Monitorpack
for all his payments