Solution for IT incident management

With Monitorpack solution you can create email alerts that will be sent directly to any mailbox or consolidate them into helpdesk solutions compatible with "Email to ticket" feature. You can also simply create log files locally, you can trigger actions and you can finally consolidate alarms in SQL Server and then display them with reporting services. Monitorpack provides all the elements to deploy this type of solution.

Automatic ticketing to all helpdesk solutions "email to ticket"

Monitorpack Guard & SNMP create tickets directly in Zoho Desk, Jira, ServiceNow, Zendesk, GLPI, Dynamics 365, etc... Simply create an SMTP alert and provide your heldespk email address as recipient.

Dashboards

Scripts, deliverables and procedure for deplying the databases as well as synchronization with temporary databases are provided during Monitorpack Discovery subcription.