Solution for IT incident management
With monitorpack you can create email alerts that will be sent directly to any mailbox or consolidate them into helpdesk solutions compatible with email format. You can also simply create log files locally, you can trigger actions and you can finally consolidate alarms in SQL Server and then display them with reporting services. Monitorpack provides all the elements to deploy this type of solution.
Automatic ticketing to all helpdesk solutions "email to ticket"
Monitorpack Guard & SNMP create tickets directly in Zoho Desk, Jira, service now, Zendesk, etc... For Zoho Desk, simply create an SMTP alert and provide your address Email that looks like this: email@example.com as recipient.
Scripts, deliverables and procedure for deplying the databases as well as synchronization with temporary databases are provided during Monitorpack Discovery subcription.