Native integration in all Helpdesk solutions
Monitorpack automatically generates configured, qualified tickets, defining the contract number, the site, the severity, directly in
all helpdesk solutions with the "email to ticket" functionality.
It is then up to you to create workflows to take into account the SLA according to the criticality automatically defined by
Monitorpack in the subject of all tickets
Look at the example of workflow creation for the Zoho Desk solution, this logic remains valid in all other solutions.
Monitorpack ticket Helpdesk editors
Automatic ticketing to all helpdesk solutions
Monitorpack Guard & SNMP create tickets directly in Zoho Desk, Jira, ServiceNow, Zendesk, GLPI, Dynamics 365, etc... Simply create an SMTP alert and provide your heldespk email address as recipient.
Exemple de supervision d'Active Directory
Dashboards
Scripts, deliverables and procedure for deplying the databases as well as synchronization with temporary databases are provided during Monitorpack Discovery subcription.
Exemple de supervision d'Active Directory