MonitorPack support team manages your dedicated server. The solution is maintained, regardless of your number of servers and workstations.
We keep at your disposal throughout the subscription duration (12 months renewable) a server accessible by http (https
optional and certificate server) with Microsoft SQL Server 2012 capabilities, Internet Information Services (IIS) deployed
and databases configured, default dashboards that consolidate your alarms, inventory and your incidents. Our team maintains
the solution for maximum availability.
A dedicated URL address' http: //mycompany.Monitorpack.Domain "and a read/write access from your fixed public IP address.
You will dispose one web administrator account in reading and writing, three read-only web accounts. Accounts are authenticated
by Microsoft usual mechanisms as Kerberos or NTLM.
Unlike other market solutions, MonitorPack Guard allows you to inventory and consolidate all your
infrastructure, there is no complicated licenses management per server, PC, peripherals or "Core", with MonitorPack subscription, we provide
software license that can exchange only with your Monitorpack server. For reasons of security and subscription your
public IP address is linked to your subsciption. You can declare and subscribe to a new IP address through subscription option.
Unlike other market solutions, MonitorPack Asset allows you to inventory and consolidate all your
infrastructure, there is no complicated licenses management per server, PC, peripherals or "Core", with MonitorPack subscription, we provide
software license that can exchange only with your Monitorpack server. For reasons of security and subscription your
public IP address is linked to your subsciption. You can declare and subscribe to a new IP address through subscription option.
Our teams will provide support via email and by phone if necessary during business hours Monday to Friday from 8:30 AM to 12:30 PM and 01:30 PM. to 06:00 PM. except national holidays, please contact the support at the following address: support@monitorPack.com.
Our complete solution is installed and configured by our team, we provide a dedicated server hosted in a datacenter of our partners, this server will have a minimum 4GB RAM, 80GB disk and will be Dual-Core Processor.
You can decide to host the solution in your enterprise infrastructure, in this case contact us with form by choosing the menu "Contact Us" and then choose "MonitorPack on Site" for more details.
At Delivery, you dispose of default dashboards for alarms, inventory and your incidents. [ Optional ]It is possible to obtain simple
or complex dashboards (graphics, filters) on demand, the cost of these reports varies from a half day to two days developer for more complex,
more information contact us.
Backup of SQL databases, logs, scripts, schedules & Web server is performed daily.