360° control of your IT
The simplest ecosystem for monitoring, helpdesk and reporting for your IT Management
At Monitorpack, we understand the challenges IT leaders face every day. That’s why we’ve designed solutions that help you save time, simplify processes, and optimize the management of your IT infrastructure. Our mission is to support you in monitoring, managing, and continuously improving your IT environment with three key benefits:
You gain access to detailed and intuitive reporting that gives you a comprehensive, real-time view of your entire IT ecosystem. Our easy-to-read dashboards help you track the health of your systems, anticipate issues, mitigate risks, and make informed decisions to ensure smooth operations across your organization.
Say goodbye to the manual hassle of managing IT incidents and service disruptions. Monitorpack automatically generates tickets for every identified issue, enabling proactive management and efficient tracking. No more wasting time on incident management – you can focus on high-value tasks that drive your business forward.
We know your teams are already familiar with Microsoft tools, which is why Monitorpack seamlessly integrates with Microsoft SQL, Power BI, and other Microsoft solutions. You can view your reports and data directly within tools you already use, eliminating the need to change your processes. This smooth integration makes adopting our solution effortless and ensures you have a unified view of your IT environment.
Save Time, Simplify Processes, Boost Productivity
We work for you, as a strategic partner, to make your IT management easier and more efficient. At Monitorpack, we help you focus on what really matters: advancing your business, without the technical complexities.
You will be able to manage the status of all your applications & IT services and integrate into your existing ITSM ecosystem.
Your global ITSM dashboards
Consolidate readable dashboards in all Microsoft reporting products to get a global overview.
Microsoft Independent Software Vendor partner
A system fully integrated with Microsoft technologies, a guarantee of sustainability.
Monitorpack is fully developed with Microsoft technologies (API, frameworks, security and authentication) and integrates natively into the Microsoft ecosystem. As a Microsoft ISV partner, our development is financially supported by Microsoft, guaranteeing reliability and security. All the answers concerning Monitorpack technologies are therefore available in the Microsoft Technet.
Azure Monitorpack offers are available in Azure Marketplace
Integrate your supervision into the Microsoft ecosystem, share in Teams, OneDrive, Power BI with your colleagues, be informed in real time from your mobile Power BI client and above all keep your data centralized.
Monitorpack products ecosystem
Monitorpack provides modules and scripts for each of your ITSM tasks
Supervision, helpdesk and reporting
Hundreds of companies have already simplified their monitoring, join them with Monitorpack, the simple, accessible and ultra-efficient solution.
Your business suffers from unplanned equipment failures, production interruptions, quality declines or delays. Unplanned breakdowns can lead to significant revenue loss, contractual penalties, time losses and even a negative impact on customer satisfaction.
Monitorpack provides a real-time monitoring ecosystem, detecting anomalies before they cause costly interruptions. Anticipating breakdowns allows for preventive maintenance, reducing costs and increasing equipment availability
Monitorpack facilitates the implementation of the maintenance of your applications which is set up in less than 30 minutes. We actively participate in the deployment phases. Finally, our consultants provide complete support for the transfer of skills.
Monitorpack monitors your operating systems, your Active Directory forests, your messaging, your databases, your backups, your antivirus and all your applications.
A simple concept of supervision
Monitorpack reduces downtime, breakdowns and production shutdowns of your IS (IT services)
Decision-makers often lack real-time visibility into the status of their equipment or infrastructure, which slows down their decision-making and limits their responsiveness to emerging problems. The lack of up-to-date and accurate data prevents businesses from acting quickly, leading to inefficiency in problem solving or strategic decision-making.
With Monitorpack, users benefit from real-time monitoring and detailed reports that allow them to act immediately in the event of a problem, optimizing decision-making and reducing downtime.
The information generated by Monitorpack allows you to immediately obtain the origin of the breakdown, reducing production outages.
Quick and easy installation
Need support or a demo?
Monitorpack is made up of 3 modules that can be downloaded from the download page of this site and can be installed in a few minutes. There is no agent to deploy, a simple Active Directory forest GPO, A service account to create and you are ready to supervise your IT.
Assistance, advice and ongoing support
Our engineers are here to guide you and share their expertise.
Monitorpack is not only an innovative monitoring solution, but also an advisory and support service, sharing our know-how to adapt to your infrastructure, your unique context in order to guarantee the full production capacity of your IT.
Cartographic supervision
In 2024 we monitor ecosystems, monitoring only processors or memory is not sufficient.
Cartographic supervision is an innovative concept which is no longer content with monitoring the presence of your servers but is capable of validating the actual availability of your applications to users.
Monitoring per app or functionnality
Troubleshooting
Monitorpack, it’s the end of troubleshooting!
Monitorpack provides you with very precise information of the fault that you can resolve immediately, you no longer have to investigate where to spend your time searching for faults which is very costly for your production. Here is an analysis carried out by the AI corresponding to the average time of search & resolution of a breakdown by technician / per month.
Monitoring per app or functionnality
Alert you
Monitorpack automatically generates highly qualified tickets
Monitorpack can inform you in different very intuitive and fully automated ways by sending you emails, creating tickets for you, by consolidating information in its databases or by creating statistics for relevant analysis dashboards.
Monitoring per app or functionnality
Automated tickets
Monitorpack is compatible with all major helpdesk editors
Monitopack automatically creates qualified tickets, i.e. automatically informing you of the criticality of the incident, the qualification of the problem, the complete analysis which allows you to immediately resolve the fault. Monitorpack and compatible with the “email to ticket” standard, i.e. that it automatically integrates into all recognized helpdesk solutions such as Jira, Kace, ServiceNow, GLPI, Zendesk, Zoho Desk, Dynamic 365 and more....
Monitorpack has obtained Zoho Desk approval since 2019
Consolidation of reports
Monitorpack consolidates its reports across all Microsoft solutions
Monitorpack developers provide you with around a hundred Power BI reports, Power BI Report Server or Power BI Pro license client for free which allow you real-time visibility of all your clients, your sites, your applications, your servers usable by administrators only from managers, real-time status of the good health of your application and IT infrastructures.
Data consolidation
Reporting architectures
Monitorpack architects offer you all possible solutions for consolidating your reports, which can be:
- An installation on your site starting with a SQL Express version,
- The consolidation of reports with your usual hosting provider, AWS or in your Azure tenant,
- The consolidation can finally be integrated into the Microsoft Monitorpack tenant which provides you with a turnkey offer including Resource Group administration.
We assist you and provide you with the procedures in all cases.
Analysis and statistics
Only the most relevant information for support and managers
Monitorpack provides dashboards that provide you with very relevant information on the availability rate of your applications and infrastructures the level of criticality of incidents the very precise qualification of problems as well as statistics allowing you to identify which clients, applications or servers are creating the problems. In the blink of an eye you have an overview of your entire business, in 3 clicks you know exactly what the problem is and what to do!
IT incident management
Where our IT monitoring experience is from
Our engineers and developers have worked in complex escalation and incident management environments for large companies such as Microsoft Technical Center France, Airbus, Group CASINO, Royal Canin, Natixis Bank, L'Occitane, the Montpellier business school, SAINT HUBERT, the Monegasque government, Gefco, Atos group, RSI, CMA-CGM, Dior, L’Oréal, EDF, the European Parliament Luxembourg, TOTAL Group… but also for service centers bringing together multiple SMEs and are able to share their experiences & good practices with you.
Our conception of IT supervision
Monitorpack, a specialist monitoring editor, offers you an open solution allowing you to integrate with all other service systems of IT services, in order to provide maintenance in operational condition, management of incidents and dynamic problems as well as consolidation of ticketing and reporting.
- You supervise all your sites with a new concept of solution which allows you to monitor everything, you have a complete ecosystem for supervision, maintenance and intervention,
- Use Automatic ticketing to all helpdesk solutions providing "email to ticket" option,
- You will Centralized all your Business Units/sites on a single reporting portal,
- 24/7 automated supervision,
- Know the availability rate per site, per application environment (system, messaging, Active Directory, databases, etc.)
- Benefit from the sustainability of the latest Microsoft SQL server technologies, SQL Server Reporting Services.
- Freely provided SQL packages that you can use on-premises or in Azure with paginated reports.
- Benefit from an Helpdesk where each ticket is automatically generated, your users / customers will also be able to create tickets manually.
- Reduce your implementation times, manual supervision, calls, the number of incidents and problems.
Monitorpack restarts your applications, corrects recurring errors and keeps your IT available.
Launch of scripts under alert conditions.
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