Analysis of your IT infrastructure

Traditional supervision models are no longer enough

In today’s complex IT ecosystems, evaluating service availability can no longer rely on simplistic methods. While basic monitoring—such as verifying whether a port is open or a server is responding has long served as a foundation, it no longer reflects the true operational state of a service. Take Microsoft Exchange as a case in point. It is not a standalone service but rather a distributed and interdependent system, where each component contributes to the overall user experience.

Exchange is a critical service with multiple dependencies

Ensuring that Exchange is available and functioning requires oversight of a wide array of technical layers, including:

• Windows Servers and Active Directory domain controllers,
• Replicated mailbox databases, often configured in Database Availability Groups (DAGs),
• Internal and external network paths, possibly involving hybrid deployments with Azure or ExpressRoute connections,
• A variety of application-level services such as OWA, EWS, SMTP, MAPI, and ActiveSync,
• Security components like valid SSL certificates and federation authentication.

If any part of this chain is compromised, even if the Exchange server still appears "online", users may be unable to send or receive messages, access their mailboxes, or use calendar features.

You need an intelligent supervision for real-world

Monitorpack was designed to meet these modern challenges by offering a comprehensive and contextual view of service health. It monitors not just the technical heartbeat of a system, but also how the service is perceived and experienced by end users.

With Monitorpack, your organization gains visibility into:

• Infrastructure-level metrics: service availability, ports, performance counters,
• Database health and DAG replication status,
• Active Directory and network service dependencies,
• Availability and response times of web-based services (OWA, EWS, etc.),
• Relevant Windows Event Logs and service-specific alerts,
• Functional tests that simulate real user scenarios (e.g., sending an email or accessing a mailbox via browser).

This holistic approach allows IT teams to understand when a service is technically up but functionally degraded a distinction that makes all the difference from a business standpoint.

From monitoring to meaningful observability

Today’s IT teams are expected not just to “keep the lights on,” but to guarantee service continuity and quality. This means moving from simple status checks to true observability, understanding what’s happening across interconnected components and predicting when things might go wrong.

Monitorpack supports this evolution by offering:

• Correlated and contextualized indicators,
• Executive-ready dashboards with a clear and readable layout,
• Smart alerts that reduce noise and highlight what truly matters,
• Early detection of performance degradations before users are impacted.

In summary

Monitoring modern applications like Exchange requires more than just knowing whether a process is running or a server is reachable. It requires understanding how all the moving parts work together to deliver real, usable service to your end users.

Monitorpack brings visibility, intelligence, and simplicity to this challenge, helping IT teams move from reactive troubleshooting to proactive service assurance.

Ready to take the next step?

Get in touch to learn how Monitorpack can fit seamlessly into your infrastructure—or request a targeted demo focused on your Exchange environment.

Monitorpack let you have a real supervision built for complex, business-critical applications.

Alarms configuration

See details about alarms to implement in order to detect ransomwares are available on the following page How to monitor Exchange

Support & Questions

If you need additional help you can create a ticket in French and ask your questions to our support here contact Monitorpack support